Policies
Welcome to Lüz Lounge and thanks for choosing us as your spa squad! Our mission is simple. We strive to provide customized, quality, affordable aesthetic treatments as a part of our clients' everyday lifestyle. Why? Because we believe everyone deserves to look and feel their best. That's why we do our best to always offer the latest options for state-of the-art skin care treatments and products at do-able rates. Our medical aesthetic staff are certified and trained in numerous cosmetic treatments and are here to coach and guide you on your journey to your best self. There is nothing we love more than to cheer on our clients during this process and we're absolutely honored that you've chosen us to be a member of your spa squad!
Now here's what we need from you:
Lüz Policies and Etiquette
Anyone can sell the services and products we offer. Our goal is that client choose us simply because we offer a better experience. How do we ensure we are able to make these memorable experiences happen? We have a few basics that help us keep a nice steady zen schedule, charge reasonable rates and ultimately make it easy to book with us. Please take a moment to brief up and to help us, help you have the best experience possible.
Booking Services
We have three ways to book you fav services. You can call us (always love to chat), book online via our website and even download the Mindbody app. We love when clients use our app, simply because they have more control over their session counts, account balances and ultimately their scheduled treatment times. We do book up fast so always good to get your next session on the calendar before you leave or by the next day. Just a suggestion. When booking your service, we ask for some basic contact information as well as a valid credit card. We don't charge anything initially, but also ask if you need to move an appointment, that you give us 24 hours notice. That's simply because we have people on wait lists and regardless if you show or not, we have to pay your staff member for the time you booked. The system is designed to charge the full session, but unlike other spas, we offer an opportunity to gain that session back by simply paying the $50 late cancellation fee. That way your therapist is taken care of and ready for you to return the next time you want to re-book your service. Some call it a simple courtesy. We like to call it making good Karma.
Arrival and Appointment Preparation
New Clients - We want to get to know you and the Doc has to approve you for treatments too; so we ask you arrive at least 15-minutes prior to your regular scheduled time. This gives us plenty of time to get our ducks in a row and you a minute to grab some green tea before your sesh too!
Returning Guests - Even though we know and love you, please arrive 5 minutes prior to your appointment to allow for proper check-in and any required treatment preparation. We know, it's a drag to have to wait, but hopefully sitting next to our water fountain will give you that nice meditation moment you needed all day. Perks!
Late Arrivals - Things come up, but we ask if you're running late or are delayed please remember it's likely someone is going to be booked after you. Of course we will make every effort to accommodate your full appointment, but if the service provider isn't going to be able to offer a good service, she may ask you to reschedule. If she is able to treat, your appointment will finish at the originally scheduled end time to ensure the next client meditating to the noise of our fountain, get to experience their full treatment too. Unfortunately the schedule does not discriminate, so all treatments are checked out at full value either way. We do however offer all clients the opportunity to reinstate the missed session by paying the $25-$50 late cancellation fee.
For any laser/skin tightening treatments, we ask you arrive with clean skin in the desired treatment area. That means being free of make-up, lotion/moisturizer, deodorant and sunscreen. If you were working all day and need to freshen up, no worries. Just come few minutes early and ask for us to set up a nice towel and cleanser for you in the bathroom. If you're doing laser hair removal, simply shave the night before. That will ensure you have a bit more comfort and keep everyone on schedule. If you need help touching up a few spots shaving, no worries. Our nurses have razors and can help you; however, please note a $10 shaving fee may apply.
Cancellations and Missed Appointments
All services, session counts and personal information is available 24/7. It is your responsibility to keep track of your appointments, so please be nice to the front desk girl when she reminds you of our cancellation policy if you miss a session. We like her and we want her to stay. Nonetheless, we will make an effort to email/text reminders just in case you were busy saving a small kitten and your appointment time escaped you completely. If you do end up missing your appointment time, no big. You can always get it back by paying the $50 late cancellation fee. This covers your therapist's time and keeps her happy because we like her too. If you do need to cancel, just give us 24-hours notice by emailing or leaving us a voice mail. That gives us a shot at filling the space with like the bazillion people waiting for it. All about a win-win for everyone, not to mention good karma.
Membership cancellations are also super easy. First, we don't auto renew memberships. Our hope is that you love us to much, you'll want to come back for another 6 months. However, if you need to cancel your membership early (before 6 months or 6 full treatments), we can certainly do that for you. Please note you've getting substantial membership discounts on your services because you opted to complete 6 treatments with us, so if you choose to cancel early, your account will be pro-rated back to original non-member pricing for any services you had performed prior to your cancellation. This could leave an outstanding balance due. Unfortunately, we are not set up to age receivables or balance due amounts, so any balances not paid in full within 30 days does get referred to a credit reporting third party. Not fun for anyone, so if you need to cancel any memberships early, simply request via email at staff@luzlounge.com and simply agree to pay retail for prior services rendered. That's the fair and easiest thing for everyone.
Refunds and Exchanges
Your happiness is everything, so before you ask for a refund, please contact our Manager to help process your return request faster or hopefully turn your experience around to a more positive one.
Patty Rappa, General Manager.
(310) 401-9001 x-3 E-mail: patty@luzlounge.com
Products: If you are not happy with your product purchase we are happy to offer a full refund or exchange within 15 days of purchase, minus any shipping costs.
All services purchased on promo or discount rates are final. They may be exchanged for other spa or medical services of equal or lesser value. Exchanges on packages of treatments will be prorated back to a-la-carte rates and balances will be credited to your account accordingly. Groupon or other services purchased through third party vendors are limited to 1 per guest and are non-refundable if they have been started and vouchers have been redeemed. Voucher specific services must be followed in accordance to the details of the voucher or simply not used at all. Unused vouchers are refundable via the third party it was purchased through. Any un-used service or service package purchased at full retail rate or menu rate is 100% refundable within 30-days of purchase.
Provider Request
Everyone always has a favorite and we do our best to schedule you with yours. For laser hair removal, it's a lot of hours of being hunched over patients zapping, so we make our nurses' shifts short and sweet. That way your treatments will always be on point and you won't ever encounter a grouchy nurse. That also means we have to staff a large variety of laser nurses and you may not always get the same person. The good news is all our medical staff and aesthetics team are all trained and certified. They also make excellent notes in your chart, so no matter who does your treatment it will be great! In regards to more specialized services such as skin repair, tattoo removal, injections and body contour, we know trust and relationship are important. We have a bit more flexibility there, so we will always do our best to to fulfill your request for your favorite team member. Of course not able to make any guarantees due to illness, vacations, and unforeseen schedule changes because we are not God. If you still desire your preferred practitioner, you may reschedule but your appointment will be classified as a same day cancellation subject to the cancellation policy and fee. No one will judge you, we promise.
One last thing: We love having you as a patient, but because we do get an occasional Karen (no offense to our Karens), we do reserve the right to refuse service at any time, to anyone, for any reason. Keeps us sane while we're shooting lasers and poking people with needles. Kind of a must.
Pricing and Promotion
We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined and vouchers purchased from 3rd party vendors (Groupon, etc) are limited to 1 per client. When presented with more than one discount opportunity, we will automatically give patients the discount of greater value at the time of purchase. Skincare Rx
Payment and Gratuity
Lüz Lounge reserves the right to modify, discontinue or raise prices on any products or services without prior notification. Gratuity is not included in pricing, but is always appreciated. Please feel free to extend a gratuity as a result of your spa experience. Gratuities may be given directly to the treatment provider or front desk and are accepted in the form of cash or credit card. No Venmo, Zelle or outside third party providers please.
Privacy Policy
Lüz Lounge respects your privacy and is committed to protecting and securely managing all of the personal information that you choose to share with us. During your online visit or when scheduling an appointment, you may be required to share personally identifiable information, such as your first and last name, physical address, telephone number, e-mail address and credit card to hold your appointment. Lüz Lounge collects this information in order to facilitate the delivery of services and/or the completion of an order. We will not sell, share, or rent your personally identifiable information to third parties in ways different from what is disclosed in this statement. At your initial appointment, a photo will be taken for our medical records identification system per protocol established by our doctors. Clients that refuse a chart identification photo will not be able to receive treatment. During follow up treatments, our medical staff will take before photos to document your progress. We will not share or post these photos without your expressed permission.
Children and Pets
When deemed appropriate, we do provide services to minors. This is offered on a case by case basis and requires a parent or legal guardian to be present at the 1st appointment and/or consultation to provide written consent.
Unfortunately we do not have protective eye wear for small children or pets and our front desk staff is not able to care for them due to distractions with phones and tending to other clients. Therefore, if you're coming in for laser hair removal and arrive with small children or pets, we will most likely not be able to take you back for treatment. Children are permitted by special appointment only and for the safety of your child/children, pets and consideration for our other clients, this policy is strictly enforced. We are a medical facility and do not permit pets into the clinic, per medical board requirements. However, service animals will be permitted in all areas where guests are allowed as required by law.
PRIVACY POLICY
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Purpose: The following privacy policy is to ensure that our medical team complies with requirements of the Health Insurance Portability & Accountability Act of 1996 (HIPPA) as well as California privacy protection laws and regulations. Protection of patient privacy is of paramount importance to LL. Violations of any of these provisions knowingly or unknowingly will result in disciplinary action including termination of employment and possible referral for criminal prosecution.
Notice of Privacy Practices
This Notice of Privacy Policy will be provided to patients at their first encounter and all uses and disclosures of protected health information (PHI) will be accord with LL notice of privacy practices.
Assigning Privacy and Security Responsibilities
Specific individuals at LL are assigned the responsibility of implementing and maintaining the HIPAA Privacy and Security Rules’ requirements.
Deceased Individuals LL privacy protections extend to information concerning deceased individuals.
Minimum Necessary Use and Disclosure of Protected Health Information - LL will ensure that for all routine and recurring uses and disclosures of PHI (except for uses or disclosures made for treatment purposes; to or as authorized by the patient; or as required by law for HIPAA compliance) such uses and disclosures of PHI must be limited to the minimum amount of information needed to accomplish the purpose of disclosure.
Safeguards
Appropriate safeguards will be in place at LL to reasonably protect health information from any intentional or unintentional use or disclosure that is in violation of the HIPAA Privacy Rule. These safeguards include physical protection of premises and PHI, technical protection of PHI maintained electronically and administrative protection of PHI. These safeguards will extend to the oral communication of PHI and to PHI removed from LL.
Business Associates
LL will ensure business associates comply with the HIPAA Privacy Rules to the same extent as LL, and that they be contractually bound to protect health information to the same degree as set forth in this policy. Business associates permitted to receive PHI include, for example LL billing service, patients’ health insurers, and other healthcare providers with whom we consult and coordinate patients’ care or to whom we refer patients for specialized care.
LL will ensure that all employees are trained on the policies and procedures governing protected health information and how LLcomplies with the HIPAA Privacy. New employees will receive training within a reasonable time of employment.
Sanctions
LL will ensure that sanctions will be in effect for any member of the workforce who intentionally or unintentionally violates any of these policies or any procedures related to the fulfillment of these policies. Such sanctions will be recorded in the individual’s personnel file.
Retention of Records LL will adhere to the HIPAA Privacy records retention requirement of six years. All records designated by HIPAA in this retention requirement will be maintained in a manner that allows for access within a reasonable period of time. This records retention time requirement may be extended at LL’s discretion to meet with other governmental regulations or those requirements imposed by our professional liability carrier.
LL will investigate and resolve all complaints relating to the protection of health in a timely fashion. All complaints will be directed to Practice , who is duly authorized to investigate complaints and implement resolutions.
Prohibited Activities-No Retaliation or Intimidation
No employee or contractor of LL may engage in any intimidating or retaliatory acts against persons who file complaints or otherwise exercise their rights under HIPAA regulations. No employee or contractor may condition treatment or payment on the provision of an authorization to disclose protected health information.
Cooperation with Privacy Oversight Authorities
LL will ensure that oversight agencies such as the Office for Civil Rights of the Department of Health and Human Services will receive cooperation in any investigation relative to protection of health information within LL. All personnel will cooperate fully with all privacy reviews and investigations.
Investigation and Enforcement
In addition to cooperation with Privacy Oversight Authorities, LL will follow procedures to ensure that investigations are supported internally and staff of LL will not be retaliated against for cooperation with any authority. It is our policy to attempt to resolve all investigations and avoid any penalty phase if at all possible.
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RN Aesthetic Training Program Terms:
Please read the following terms and conditions carefully before enrolling in the Aesthetics Registered Nurse Training Program. By submitting your application and payment, you acknowledge and agree to these terms and conditions:
Program Enrollment: Enrollment in the Aesthetics Registered Nurse Training Program is subject to availability. Submitting an application and payment does not guarantee admission into the program. If you are not selected to participate in the program, your fees will be immediately refunded back to you.
Payment: Once enrolled in the program all fees are non-refundable. Payment must be made in full at the time of enrollment. No refunds or credits will be issued, including, but not limited to, withdrawal from the program, failure to attend, or failure to complete the program.
Eligibility: Participants must meet all eligibility requirements of having an active registered nurse license, in good standing. It is the applicant's responsibility to ensure they meet the necessary prerequisites before enrolling.
Program Schedule and Content: The training program schedule, curriculum, and content are subject to change without prior notice. While we strive to provide accurate and up-to-date information, the program organizers reserve the right to modify or adjust any aspect of the program as deemed necessary.
Attendance and Punctuality: Participants are expected to attend all scheduled sessions and be punctual. Failure to attend sessions or significant delays may result in dismissal from the program without any refund.
Code of Conduct: Participants are expected to conduct themselves in a professional and respectful manner throughout the training program. Any disruptive behavior or violation of the program's code of conduct may lead to immediate expulsion from the program with no refund.
Intellectual Property: All program materials, including but not limited to presentations, handouts, and training materials, are the intellectual property of the program organizers. Participants may not reproduce, distribute, or share these materials without explicit written permission.
Health and Liability: Participants are responsible for their own health and well-being during the program. The program organizers, instructors, and facility owners shall not be held liable for any injury, illness, or other health-related issues that may occur during the training program.
Program Completion and Certification: Successful completion of the training program does not guarantee certification or a position with our company, partners or affiliates. Participants must meet all program requirements, assessments, and examinations to be eligible for certification and employment opportunities.
Cancellation by Organizers: In the unlikely event that the training program is canceled by the organizers, participants will be notified, and a refund or credit for future training will be provided.
Force Majeure: The program organizers shall not be held responsible for any delays, disruptions, or cancellations caused by unforeseen circumstances beyond their control, such as natural disasters, acts of terrorism, or government regulations.
Communication: Participants agree to receive program-related communications via email or other electronic means. It is the participant's responsibility to keep their contact information up to date and monitor their email for any updates or announcements.
Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of California, Oregon and Texas where our training programs are held. Any disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts of the respective state.
By enrolling in the Aesthetics Registered Nurse Training Program, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please do not proceed with the enrollment process.
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Skincare Rx Membership Policy:
Cancellation Policy: If the Skincare Rx membership is canceled before the end of the 6-month term, all discounted services performed under the membership will revert to regular pricing. The difference between the discounted price and the regular price for each service must be paid upon cancellation.
Non-Transferability: The Skincare Rx membership is non-transferable. All treatments and services included in the membership must be utilized by the individual who holds the membership. Treatments cannot be exchanged, transferred, or gifted to another party.
Facial Rollover: Facials included in the Skincare Rx membership do not expire. Unused facials will roll over each month until they are used. However, once the 6-month membership term ends, any remaining facials will no longer be eligible for discounted pricing, and the member will not be able to receive additional services at the membership rate.
Active Membership Requirement: To take advantage of the added discounts and benefits under the Skincare Rx membership, you must have an active membership. Once the membership term ends or if the membership is canceled, all discounts and benefits will no longer be available.
By enrolling in the Skincare Rx membership, you agree to these terms and conditions. Please feel free to contact us with any questions or for further clarification on your membership benefits.
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Terms & Conditions and Privacy Policy for SMS Marketing
Effective date: August, 15, 2023
SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
Text Marketing. By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Lüz Aesthetics, LLC at the cell number used when signing up. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply.
Lüz Aesthetics, LLC (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.
User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply.
User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
Duty to Notify and Indemnify: If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.
YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.
Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of food/dining.
Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.
Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at twilliams@stonewoodgrill.com. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.
MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.
Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.
Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.
Age Restriction: You may not use of engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.
Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:
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Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
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Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
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Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
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Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
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Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and
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Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.
Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Voxie Ventures, LLC d/b/a Voxie or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Daytona Beach, Florida before one arbitrator.
The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which [COMPANY NAME]’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.
Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.
Privacy Policy
SMS/MMS MOBILE MESSAGING MARKETING PROGRAM
We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.
California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:
Lüz Aesthetics, LLC
4801 Woodway Dr
SUITE 465E
HOUSTON, TX 77056
This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.